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The team wanted to establish more accessible palliative care, with the goal of enabling hospital staff to provide appropriate pain and symptom management and to get needed referral services. After learning about other palliative care services, Parkland decided to create a clinical position for a case manager to coordinate all palliative care. In this way, the referral process would be standardized, a bottleneck that slowed referrals would be removed, and access to needed information would be greatly enhanced.
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This online version of the book Improving Care for the End of Life: A Sourcebook for Health Care Managers and Clinicians is provided with permission of Americans for Better Care of the Dying [ www.abcd-caring.org ] and Oxford University Press. All rights reserved. For further information on quality improvement in end-of-life care visit The Palliative Care Policy Center [ www.medicaring.org ]. |
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