Sometimes the act of listening to patients and families comforts them. Volunteers from the community or local clergy are often willing to listen - and often have more time to do so than do physicians - and to visit or call patients.
6.3.1 Case Study - Wishard Health Services
6.3.2 Case Study - Mercy Health Partners
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This online version of the book Improving Care for the End of Life: A Sourcebook for Health Care Managers and Clinicians is provided with permission of Americans for Better Care of the Dying [ www.abcd-caring.org ] and Oxford University Press. All rights reserved.
For further information on quality improvement in end-of-life care visit The Palliative Care Policy Center [ www.medicaring.org ].