Not every organization needs its own custom-made computer system. Most can use off-the-shelf programs to generate spreadsheets, tabulate and graph data from chart reviews, and present information to others. Smaller organizations can build ties with similar organizations in their state or region, pooling resources to develop a computerized MIS. A simpler approach is to find a similar organization, ask about its MIS, and ask if the software can be purchased and customized.
Three large organizations that focus on end-of-life care have developed computerized systems that streamline administrative functions and improve continuity of patient care for chronically ill or dying patients. In general, these systems provide the tools to improve case management, which in turn can improve patient care. Smaller organizations cannot invest the resources required to develop new systems - but they can use these models for ideas about how to work the MIS to create breakthrough improvement.
10.3.1 Case Study - Franklin Health
10.3.2 Case Study - Hospice of the Florida Suncoast
10.3.3 Case Study - VITAS Healthcare
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This online version of the book Improving Care for the End of Life: A Sourcebook for Health Care Managers and Clinicians is provided with permission of Americans for Better Care of the Dying [ www.abcd-caring.org ] and Oxford University Press. All rights reserved.
For further information on quality improvement in end-of-life care visit The Palliative Care Policy Center [ www.medicaring.org ].