Improving Care for the End of Life, Online Edition The Palliative Care Policy Center

Sourcebook : Improving Care for the End of Life : 11.2 Team-Building Strategies

A team-building focus can pay off in several ways. As individuals become more effective in working with other team members, the team becomes more effective. The team can learn how to examine its own work and progress and identify areas for improvement.

Breakthrough Series faculty member Connie Jastremski recommends that organizations recognize the following trigger points that indicate a need for team building:

If a team decides to engage in a team-building process, it should be sure to establish objectives for it, such as:

Table 11.1 Staff Training Modules
Module 1Module 2Module 3

Why teams?

Team definitions

Factors affecting team development and function
Developmental phases of interdisciplinary teams
Types of leadership roles
Communication and collaborative problem-solving
Group process and team facilitation
Conflicts and resolution

Styles of dealing with conflict

The PACE model of care

Roles of team members

Individual discipline vs. team problems/goals
Resource allocation and risk management
Reprinted with permission of On Lok Senior Health Services

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This online version of the book Improving Care for the End of Life: A Sourcebook for Health Care Managers and Clinicians is provided with permission of Americans for Better Care of the Dying [ ] and Oxford University Press. All rights reserved.

For further information on quality improvement in end-of-life care visit The Palliative Care Policy Center [ ].

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