In 1997 the Ohio Hospice Organization and Fortman & Associates surveyed 84 member hospices on several topics, including factors that hospice administrators believed contributed most to staff morale. Beyond employee benefits, the most frequently cited factors included:
The survey also asked, "What has your organization done that has been most helpful in improving or maintaining a high level of morale?" Here are their responses:
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This online version of the book Improving Care for the End of Life: A Sourcebook for Health Care Managers and Clinicians is provided with permission of Americans for Better Care of the Dying [ www.abcd-caring.org ] and Oxford University Press. All rights reserved.
For further information on quality improvement in end-of-life care visit The Palliative Care Policy Center [ www.medicaring.org ].