The Common Sense Guide to Improving Palliative Care > Assuring Comfort > 5.10 Give Them Something to Talk About

Sick To Death book cover This extract from the online edition of The Common Sense Guide to Improving Palliative Care is used with permission.

Give Them Something to Talk About

Team Breathe-Easy

Eventually, Team Breathe-Easy achieved its revised aim, and the project ended. However, the team wanted to be sure that staff did not revert to the old way of handling these very-ill patients. To maintain its gains, the team trained all current and new providers on the new protocols for symptom management by including the protocols in new employee orientation, in required in-service training, and in regular seminars. With the support of senior management, they made a new requirement for all respiratory therapists: RTs were required to make a follow-up phone call to each patient two days after discharge. They made extra efforts to update the home health nurse assigned to the patient on discharge. With everyone's help, the team sustained the changes and made them permanent.

Once Team Breathe-Easy had successfully implemented and sustained new symptom-management practices, they began sharing their success story with others throughout the organization, presenting their results in seminars and training sessions. Eventually, they published their story in a professional journal.

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